Shipping & Returns

Shipment

When will I recive my order?

It takes between 2 and 5 business days for us to process an order, after which it will be delivered to you.
we will send. You will also have to take into account the shipping time, which depends on your location, but you can estimate it as follows:


● USA: 3-4 business days

● Europe: 3-7 business days

● Australia: 2-14 business days

● Japan: 4-8 business days

● International: 10-20 business days

Where is my order shipped from?


We work with a print-on-demand company with fulfillment centers all over the world!


Will I have to pay customs fees for my order?


International orders may incur additional customs fees. This rate
It is not under our control, and it is the decision of your local customs agency. The politics
Customs vary greatly from country to country, so we recommend talking to
your local authorities to clarify this point.

My order should have arrived by now, but I haven't received it yet. What I do?
Before contacting us, please help us by following these steps:


● Check your confirmation email to make sure there are no errors in the shipping address.

● Ask about your order at your local post office.

● Ask your neighbors in case the carrier had left your package for them.

Pro tip: Avoid robberies. If you will not be home on the day of delivery, use your
work address or where you are going to be.


If the address is correct and the package is not at the post office or with your neighbors, contact us at fabioaxtur@gmail.com with your order number.


If there is a problem with your shipping address, we can send your product again, but you will have to bear the costs.


Pro tip: Your zip code is a crucial part of your address. Be sure to
enter it correctly.


orders


How are the products made?

We work with a print-on-demand dropshipper, which has production and logistics centers spread all over the world. Your orders are printed and shipped from the center closest to the customers' final address.


How do I track my order?


If your shipping method includes tracking, you will receive a link by email when your order is shipped. If you have any questions about your shipment, contact us at fabioaxtur@gmail.com.


I have received a wrong or damaged product. What I do?


We are sorry if your product has arrived damaged. To solve it as soon as possible, send us an email to fabioaxtur@gmail.com within a week from the moment of delivery with photos of your damaged product, your order number and any other details you have about the order.

We will contact you with a solution as soon as possible!


Returns


What is your return policy?


We do not offer returns or exchanges, but if something happens with your order, please contact us at fabioaxtur@gmail.com

Do you return the money?


We only offer money refunds to customers who receive the wrong or damaged items. If this were your case, please contact us at fabioaxtur@gmail.com with photos of your article and we will find a solution.


Can I exchange a product for a different size or color?


At this time we do not offer exchanges. If you are not sure which size will fit you best, please check our size guides in the product descriptions.


It is not a common case, but it can happen that there is an error in the labeling of a product. If that were the case, contact us at fabioaxtur@gmail.com within a week from the time of delivery. Please include your order number and photos of the item in question and we will help you as soon as possible.

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